Privacy Policy

Enacem Travel is committed to protecting your privacy. When you make a purchase from us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used to process your booking, for your travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airline companies. In this privacy policy we explain how we collect, use and protect your personal information. This Policy applies to all personal information we process about you when you make a purchase from us, use our services, visit our web site or interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force. Please refer to the “Contact us” section if you have any questions or requests regarding the Policy or your personal information. Our full policy is below.

What’s considered Personal Information?

Your personal information may include your name, phone number, email address or information relating to your travel itinerary. This information may be collected from you during any interactions you have with us, for example when you visit our web site, make a booking, call us, send us an email or request a newsletter. This information may also come from travel counsellors.

What personal information do we collect?

Identification Your name, date of birth, nationality, passport number. If your children are travelling with you, we will collect their identification information as well.

Contact Information

Your phone number, email address, home address.

Booking details

During the booking process we collect information about your booking that may include your travel date, flight details, hotel reservations, payment details.

Travel details

When you make a purchase from us, we collect and process information in relation to your travel such as your itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements.

Use of our website and mobile app

When you navigate on our web site, use our mobile app or sign up for newsletter, we may collect your IP address, browser type, referring website, web-browsing behavior, universally unique idintifier (UUID) and app use. We may also receive your location data.

Social media

We collect information that you enter during comments that you share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.

Third Party bookings

A third-party booking is when a family member, friend or another person makes a booking on your behalf. This third party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.

How do we use your personal information?

To provide you our services we may use your personal information to process and manage your booking and to fulfil your travel arrangements. For example; to issue your tickets, to ensure you receive specified dietary requirements

To communicate with you and keep you informed we may need to contact you by email or by phone for your booking or operational reasons. For example; to send you itinerary, confirmation of your bookings, inform you about flight schedule changes. We may use your contact information to send you marketing communications if you agreed to receive such communications. Your feedback is very important for us. If you do not want to receive such information you can let us know via email or social media.

To personalize and improve your customer experience we may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you.

With whom do we share your information?

To ensure that we can provide you with the products and services you have requested from us, we may need to disclose your personal information to trusted third parties, including: *Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance. *Service providers such as airline companies, transportation providers, hotel providers, travel service providers. *Technology service providers whose systems we may use to process your booking, enhance your customer experience, conduct customer surveys or provide you with personalized marketing communications.

How do we use cookies and tracking technologies?

To improve the quality of services offered on our website and to better meet your expectations we may use cookies which are text files used to identify your device when connecting to one of our services. By accessing our website, mobile site or mobile applications, if relevant, and continuing to browse same after having been advised of our Cookies Policy via a notification, you acknowledge that you have read the information provided to you regarding the purpose of any process accessing, through electronic transmission, information already stored on your device or recording information in such device and further acknowledge that you are aware of the means at your disposal to refuse such process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation use of cookies. Our web site uses cookies or advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.

Updating our Privacy Policy

This policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. Please visit our website regularly for any modifications.